Shipping policy

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched the next working day, please allow 4 weeks for delivery. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@ivytilecompany.com so that we can help.

Unfortunately delivery dates are not 100% guaranteed so we do not recommend booking in any tradespeople until you have received and checked your order. 

Please note that for larger orders (over 1000kg), we may dispatch your order on two or more pallets. Don’t worry - we won’t charge you for this!

 

Kerbside Delivery 

Similar to most pallet deliveries, our deliveries are made to the kerbside only. This means they will not necessarily be dropped at your front door or driveway. 

Unfortunately our delivery partners are unable to take away any pallets or packaging. Tile boxes can be very heavy so we recommend arranging help to move your order into your property beforehand.